Mapping your journey with Columbus

By executing on its most recent five-year business strategy, Columbus evolved from an IT reseller into a global consultancy and leader in its focus industries. That positions us on a solid platform to help you move forward. The Columbus 2020 strategy defines our approach to helping your business remain relevant and competitive as you address the challenges of globalization, competition, compliance, and change management.

Columbus maps the customer experience in form of a journey. Across the world’s regions, we understand the specific languages and challenges of our key industries and find the best approaches to help decision-makers and companies take the right steps in executing on their vision for growth and digital transformation. Within the layered context of company, industry, business culture, and strategy, we help customers sustainably transform their operation and generate long-term value from ERP and other technologies.

Listen to how Columbus leaders view our new strategy Columbus2020.

In the coming five years, Columbus will concentrate on four main components of our strategy:

  • Digital leadership

    We are going to maintain our stream of product innovation to sync with Microsoft’s releases and deliver powerful functionality to food, manufacturing, and retail companies. However, we will use social apps to engage and collaborate more closely with our customers, so they can shorten their time-to-value. Together with you, we will extend our efforts beyond ERP to help you take advantage of transformative technologies such as big data, cloud, mobility, and social.

  • Lifetime customer success

    Taking care of customers is a unique competitive distinction for Columbus. We are extending ColumbusCare to become a comprehensive service offering that can effectively support customers as long as they are in business. We have concrete goals to optimize the customer experience through our expertise in digital transformation and our key industries. As we assist you in generating the full business value of our solutions and deliver risk-managed, efficient projects, we will also benchmark and measure the improvements in customer loyalty and satisfaction.

  • Process excellence

    We combine our business, industry, and technical expertise with our solutions and our risk-reduction and business transformation practices in a high-quality service experience that fits your company and your goals, delivered in the most efficient way possible. From initial estimates to lifetime support, Columbus aims to exceed your expectations to help you generate high returns on technologies and services.

  • The best people for the work

    Extending and combining ERP with today’s most promising technology innovation and deep industry and business expertise makes Columbus a unique place to work for talented people. We attract the most skilled and committed individuals in our industry, and help them grow in global project and business scenarios and through our training programs. Columbus continuously assesses employee satisfaction and refines its talent management to retain accomplished professionals.