Expertise and solutions to deliver sustainable retail results

ERP solutions that fit the retail business can help you survive and thrive in an intensely competitive industry. With a sound technology foundation that lets you manage customer accounts, products, retail channels, the supply chain, and business operations, you find time to think and plan your next step. For both new and established retailers targeting B2B or B2C customers, ERP can make it possible to deliver a consistent, outstanding customer experience and build a strong presence in new markets.

Columbus has helped many emerging and well-established retailers reach their goals in the presence of global competitors which have almost unlimited resources. We can help you realize a connected retail strategy that capitalizes on your unique value proposition and carries it into the future.

In retail, you experience one moment of truth after another. An immediate feedback loop between your customers and your products, employees, and brand puts you to the test many times every day. The Columbus retail teams help you take control of a business that can look as unpredictable as the weather. The right mix of solutions, business insight, and expertise enables you to meet your objectives and thrive.

Retail systems to compete across all channels

Critical issues we help you address

  • Provide an optimal customer experience

    Across all of your retail channels, provide an environment where customers like to shop, return again and again, and learn about the products they need.

  • Reach your target markets

    Enter the B2B and B2C market segments where you see the most potential in a targeted, controlled manner, continuously assessing the return on your spending and efforts.

  • Anticipate and meet customer needs

    Apply your retail solutions’ and the ERP system’s insight tools to gain retail intelligence and spot demand trends. Position operations, the supply chain, and inventory to deliver what customers want.

  • Direct growth efficiently

    No matter whether you are new to retail or want to engage in additional channels, you can realize a successful retail strategy without a huge resource and cost sink.

  • Empower customer-facing employees

    In your retail store, the call center, and anywhere else where your team connects with customers, provide your people with all the resources and information to be effective.

  • Compete with the category leaders

    You don’t need to be a large, global organization to serve customers well and generate retail revenue. The right technology can help you run a successful, growing retail operation.

Cloud Transformation Series

Retail is better at the speed of the cloud

Learn about cloud transformation in our guide!

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Guide to cloud transformation for Retail