Shift your field services from cost centre to profit centre, reactive to proactive.

With a connected field service offering powered by Microsoft Dynamics 365 for Field Service, Columbus is aligning connected companies with the new connected customer for a real-time, always-on connected future.

No matter where you are in your digital and servitisation journey, Columbus will help you meet your top-line business objectives. Our proven process uncovers your business potential through a combination of consulting, solution implementations and long-term services. By marrying a thorough analysis of your business processes and operations to your business goals we are your one-stop-shop to a completely servitised business.

Field service chart
  • Provide a customer-centric service with a focus on personalisation, key touch points and interactions
    By leveraging key functionality in Microsoft Dynamics 365 for Field Service and our expertise in PowerBI, Azure Services, IoT Hub and Mobility, we tailor a solution to fit the inspired service offering you want to provide your end customer.
  • Optimise the entire service supply chain for increased automation, greater efficiencies, reduced costs and improved satisfaction
    Our business process led approach ensures Microsoft Dynamics 365 for Field Service will give you a rapid return on investment by aligning frontline productivity features with your organisations processes and procedures.

    Our out of the box integration to Microsoft Dynamics Finance and Operations gives you holistic view of your organisation with a single source of the truth.
  • Leverage field service as a profit centre within your larger organisation for additional revenue streams and growth
    As a partner on your servitisation journey, Columbus will consult on your service vision and execute it from proof of concept to delivery.
  • Connect the dots between you and your end customer and everything in-between, closing the feedback loop
    Columbus uses its deep industry knowledge in manufacturing and distribution to ensure your field service solution becomes an effective extension to your organisation.

    With proven expertise in the Dynamics 365 applications we ensure you maintain single source of truth, whilst adopting and leveraging new technologies. Our end-to-end solutions enable you to action your insights to close the loop between your design, production, distribution, end service, and the customer.

Columbus has developed and tested integrations and add-ons to Microsoft Dynamics 365 Field Service to give you a fully comprehensive and connected solution. From hardware (IoT sensors), to predictive maintenance, to business intelligence we provide a seamless experience to help you close the feedback loop, deliver an exceptional customer experience and make real-time data-driven decisions to keep your business competitive.

For organisations looking to tailor a Field Service solution around existing systems, Columbus integrates out-of-the-box with Dynamics 365 Finance and Operations to optimise additional processes such as work orders and invoicing.

By consolidating data streams to provide your business with a holistic view of operational performance, the solution helps you boost scheduling efficiency, first time fix rate, engineer punctuality, on-site productivity, and engineer billable time while enabling engineers to identify more opportunities to cross-sell and up-sell services and product.

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Proactively manage service agreements

Maintain accuracy of service contracts, warranties, and installed products across customers, geographies, and locations. Create flexible, recurring service schedules in line with contracts, warranties and SLAs.

Optimise dispatch and scheduling of engineers

Create schedules for your technicians based on organisational needs and customer requirements. Choose manual, drag-and-drop, or fully automated scheduling options displayed on a user-friendly Gantt chart.

Improve inventory management

Manage your inventory across locations, including warehouses, depots, and trucks. Increase first time fix rate with real-time visibility of stock and automation of ordering and billing.

Maximise engineer productivity

Give engineers a user-friendly mobile experience including GPS directions, access to schematics, photo and video attachments to jobs, and the ability to communicate with customers based on preferences.

Delight your customers

Give your customers a refreshing, informed experience. Provide them access to upcoming and past cases through a customer portal, share a photo and live map of their engineer while en route, and send service updates via SMS and phone call.

Increase first time fix and job completion rates

Easily integrate mixed reality remote assistance to help engineers do their job faster and more effectively. Save costs on travel and resourcing by giving junior engineers all the tools they need to be successful including mixed reality video calling, annotations, and file sharing.