Maintain accuracy of service contracts, warranties, and installed products across customers, geographies, and locations. Create flexible, recurring service schedules in line with contracts, warranties and SLAs.
For organisations looking to tailor a Field Service solution around existing systems, Columbus integrates out-of-the-box with Dynamics 365 Finance and Operations to optimise additional processes such as work orders and invoicing.
By consolidating data streams to provide your business with a holistic view of operational performance, the solution helps you boost scheduling efficiency, first time fix rate, engineer punctuality, on-site productivity, and engineer billable time while enabling engineers to identify more opportunities to cross-sell and up-sell services and product.
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